Terms & Conditions

These Terms & Conditions govern your access to and use of the Amigos Apparels website, products, and services.

They explain the rights, responsibilities, and expectations that apply whenever you browse our website, place an order, or otherwise interact with our business.

By accessing or using our website, you acknowledge that you have read, understood, and agreed to these Terms & Conditions. If you do not agree, please discontinue use of our website.

Anyone who is legally capable of entering into a binding contract under applicable law may use our website and place orders with Amigos Apparels.

By using our website, you confirm that the information you provide is accurate, complete, and up to date. If you're using our website on behalf of another individual or organisation, you confirm you have the necessary authority to do so.

We reserve the right to refuse service where we reasonably believe these eligibility requirements have not been met.

We continually work to keep the products shown on our website accurate and available. However, all products are offered subject to availability.

A product may occasionally become unavailable due to:

• Inventory updates
• Quality inspections
• Supplier or operational issues
• Unexpected demand or technical errors

If this happens before dispatch, we may limit, modify, or cancel the affected order. Where payment has already been received, any eligible refund is processed in accordance with our Cancellation Policy.

We work hard to keep product descriptions, measurements, sizing, photographs, and other details accurate and helpful. However, minor differences may occasionally occur.

Actual colours and appearance may vary depending on:

• Device screen settings & display quality
• Lighting conditions & photography
• Viewing environment

Slight variations in stitching, texture, fabric finish, or measurements may also occur within normal manufacturing tolerances — these are generally not considered manufacturing defects. Questions about a product before ordering? Our support team is happy to help.

We make every reasonable effort to keep prices, promotional offers, and product descriptions accurate. Despite this, occasional pricing or typographical errors may occur due to human, technical, or system-related issues.

If we identify a genuine error before your order has been dispatched, we may:

• Correct the information
• Contact you regarding the error
• Cancel the affected order where necessary

If payment has already been received for an affected order, any eligible refund is processed promptly under our Cancellation Policy. We appreciate your understanding in these rare situations.

Placing an order represents your request to purchase the selected products. Receiving an order confirmation or payment acknowledgement doesn't necessarily mean your order has been accepted for fulfilment.

An order is generally considered accepted once it has been verified, processed, and prepared for dispatch. Before that, we may need to review certain orders for payment verification, inventory confirmation, fraud prevention, pricing accuracy, or other operational reasons.

If we're unable to accept an order, we'll notify you as soon as reasonably practicable and process any eligible refund under our Cancellation Policy.

We aim to fulfil every genuine order, but there may occasionally be situations where we're unable to accept, process, or fulfil one. Before dispatch, we reserve the right to refuse, limit, or cancel an order for reasons including:

• Suspected fraudulent or unauthorised transactions
• Payment verification failures
• Product unavailability
• Pricing or typographical errors
• Technical or system-related issues
• Incorrect or incomplete delivery information
• Misuse of promotions, coupons, Store Credit, referral or loyalty programmes
• Circumstances beyond our reasonable operational control

Where an order is cancelled after payment has been received, any eligible refund is processed under our Cancellation Policy. These decisions are made only when reasonably necessary to protect our customers and our business.

We offer secure payment options to make shopping safe and convenient, including:

• UPI, credit cards, debit cards & net banking
• Digital wallets
• Cash on Delivery (where available)
• Other methods introduced in the future

All payments are processed through trusted payment service providers, and orders may be subject to payment verification before approval. Cash on Delivery orders may need additional verification to help reduce fraudulent or unconfirmed orders.

If a payment can't be authorised or verified, we may be unable to process the order until it's resolved. We do not intentionally store complete debit or credit card details on our systems.

Shipping and delivery are governed by our dedicated Shipping & Delivery Policy, which forms part of these Terms & Conditions and covers dispatch timelines, delivery estimates, shipping charges, courier partners, delivery attempts, address responsibilities, damaged shipments, delays, and support.

By placing an order, you acknowledge that shipping timelines are estimates and may occasionally vary due to factors beyond our reasonable control. For complete details, please refer to our Shipping & Delivery Policy.

Returns, refunds, exchanges, and cancellations are governed by our dedicated policies, which cover:

• Return eligibility & conditions
• Refund methods & timelines
• Cancellation eligibility & process
• Damaged or incorrect items, and exchanges
• Store Credit (where applicable)

We encourage customers to review these policies before placing an order. Where a conflict appears to exist, the specific policy governing that subject will apply.

From time to time, we may offer promotional campaigns, coupon codes, discounts, referral programmes, Store Credit, loyalty programmes, or other customer benefits. Each promotion may have its own terms — eligibility, expiry dates, minimum purchase values, product exclusions, redemption limits, or usage conditions.

Unless expressly stated otherwise:

• Promotional offers can't normally be combined
• Coupon codes are generally limited to one use per qualifying order
• Promotions have no cash value unless specifically stated
• Benefits may not be transferred unless permitted by the programme

We may modify, suspend, or discontinue promotional programmes where reasonably necessary. Benefits validly earned and properly issued won't be withdrawn arbitrarily — action is only taken where there's evidence of fraud, misuse, abuse, or technical error.

Depending on the services available, you may shop as a guest or through a customer account. Guest checkout lets you complete a purchase without creating an account, while still providing the information needed to process and deliver your order.

Customer accounts, where available, may offer order history, saved addresses, faster checkout, wishlist, Store Credit, loyalty and referral participation, and personalised shopping.

You're responsible for keeping your account credentials confidential and for activity carried out through your account. If you believe your account has been accessed without authorisation, please contact us as soon as possible.

We want Amigos Apparels to remain a safe, secure, and enjoyable place for everyone. By using our website, you agree not to:

• Use the website for any unlawful, fraudulent, or unauthorised purpose
• Attempt unauthorised access to our systems, accounts, or restricted areas
• Upload viruses, malware, or other harmful code
• Interfere with the website's security or performance
• Submit false, misleading, or fraudulent information
• Misuse promotions, discount codes, Store Credit, or loyalty programmes
• Scrape or use automated tools to collect information without permission
• Infringe our intellectual property or that of any third party
• Engage in activity that could harm other customers or our operations

Where we reasonably believe these Terms have been violated, we may restrict access, refuse or cancel orders, or take other action permitted under applicable law.

Unless otherwise stated, all content on the Amigos Apparels website — brand names, logos, product names, descriptions, photographs, graphics, artwork, website design, policies, text, images, videos, and marketing materials — is owned by or licensed to Amigos Apparels and protected by applicable intellectual property laws.

You may browse, download, or print content solely for personal, non-commercial use. You must not reproduce, copy, modify, distribute, sell, or commercially exploit any part of our website without our prior written permission.

Nothing in these Terms grants ownership of any Amigos Apparels or licensor intellectual property.

Our website may link to third-party websites or services for your convenience — such as payment providers, courier tracking, social media, or other business partners. These operate independently of Amigos Apparels under their own terms and privacy policies.

While we carefully select the partners we work with, we don't control third-party websites and can't be responsible for their content, availability, security, or privacy practices. We encourage you to review their terms before use. A link on our website isn't an endorsement of everything on that third-party site unless we say so.

We work hard to keep our website available, secure, and up to date. Parts of it may occasionally be temporarily unavailable due to maintenance, updates, security improvements, technical issues, or circumstances beyond our reasonable control.

We may also improve, modify, replace, suspend, or discontinue certain features or services as our business evolves, aiming to minimise disruption wherever possible. Temporary interruptions don't affect your statutory rights relating to completed purchases.

We're committed to providing quality products, reliable service, and a secure shopping experience. However, to the extent permitted by law, Amigos Apparels isn't responsible for delays or losses resulting from events beyond our reasonable control, including:

• Natural disasters or severe weather
• Government actions or regulatory changes
• Public emergencies or pandemics
• Courier or logistics delays
• Internet, telecommunications, or banking interruptions
• Power or infrastructure outages
• Cybersecurity incidents affecting third-party providers

Where such events occur, we'll make reasonable efforts to minimise disruption and keep affected customers informed. Nothing here excludes or limits any rights that can't lawfully be excluded under applicable consumer protection law — your statutory rights remain unaffected.

These Terms & Conditions are governed by and interpreted in accordance with the laws of India.

If you have any questions, concerns, or disputes, we encourage you to contact our support team first — most issues can be resolved quickly through open communication, and we're committed to working with customers in good faith.

If a dispute can't be resolved through mutual discussion, it will be subject to the jurisdiction of the competent courts of Chennai, Tamil Nadu, India, unless applicable law provides otherwise. Nothing here limits any rights or protections available to consumers under applicable law.

As Amigos Apparels grows, we may introduce new products, improve services, launch new customer programmes, or update our website. Accordingly, we may:

• Introduce new products or collections
• Modify or discontinue products where necessary
• Update pricing, specifications, or availability
• Improve website features and functionality
• Launch new services such as loyalty programmes, Store Credit, or mobile apps
• Update these Terms to reflect business, technology, or legal changes

Whenever significant changes are made, the updated version will be published here with a revised "Last Updated" date. We encourage customers to review these Terms periodically.

We're always happy to help. If you have any questions about these Terms & Conditions, our website, your orders, or any of our services, please contact us through our official support channels.

Our team will make every reasonable effort to respond promptly and assist you clearly and professionally — whether you need clarification before ordering or support afterwards.

These Terms & Conditions should be read together with the other policies in our Help & Policies Centre:

• Shipping & Delivery Policy
• Returns & Refunds Policy
• Cancellation Policy
• Privacy Policy

Together, these policies explain how we process orders, deliver products, protect your privacy, handle returns and cancellations, and govern the use of our website and services.

By accessing or using the Amigos Apparels website, placing an order, or using any of our products or services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

These Terms should be interpreted fairly and alongside our other published policies. If any provision is found invalid or unenforceable, the remaining provisions continue in full force and effect.

Where applicable consumer protection laws provide greater rights than those described here, those statutory rights will prevail. Our objective is not simply to establish rules, but to create a fair, transparent, and trustworthy shopping experience for every customer.