Returns and Refunds

You may request a return within 7 calendar days of the delivery date shown on your tracking information. Requests made after this window may not be accepted.

To be eligible for return, an item should be:

• Unused and unworn, except to try for size
• Unwashed, with no signs of use
• Free from perfume, smoke or other odours
• Free from stains, damage, excessive wear, or signs of misuse
• Unaltered from its original condition
• Returned with original tags, packaging and accessories
• Accompanied by the invoice, where applicable

All returns are inspected before approval.

The following are not eligible for return or exchange, unless required by applicable law:

• Final Sale and clearance items
• Gift Cards, Store Credits, coupons and promotional credits
• Products returned outside the return window
• Washed, used or altered products
• Products damaged after delivery
• Products that fail inspection
• Returns identified as fraudulent

Contact our support team with your order details and the reason for return. Once your request is reviewed and approved, we'll share simple instructions for sending the product back to us. Returns sent without prior approval may not be accepted.

Depending on your location, we may arrange a courier pickup, or ask you to self-ship the item back to us. Please pack the product securely to avoid damage in transit. Please do not ship any product until your return request has been approved and return instructions have been shared by Amigos Apparels.

Return shipping is covered by Amigos Apparels when the return is due to:

• An incorrect product sent
• A manufacturing defect
• Damage during shipping
• A mismatch with our published size chart

Return shipping is the customer's responsibility when the return is due to:

• Ordering the wrong size
• A change in colour preference
• A change of mind
• Personal preference

Where Store Credit is available and selected, applicable return shipping charges may be waived at Amigos' discretion.

If you receive a damaged, incorrect or defective item, we recommend recording a continuous, unedited unboxing video beginning before opening the parcel. Please reach out to us within 48 hours of delivery — a video may be requested to verify the claim before it can be approved.

Every returned item goes through a quality check before a refund or exchange is approved. We look at tags, packaging, overall condition, accessories, odour, and any signs of washing or use to confirm the product matches what was originally shipped. Photos or videos may be recorded during inspection for quality assurance, fraud prevention and dispute resolution, and final approval is issued only after inspection is complete.

Every product includes one complimentary exchange for a different size or colour, subject to stock availability. Once this exchange has been used, further exchanges on the same product aren't available. Returns after an exchange are considered only where the replacement product is incorrect, defective, damaged, or does not conform to the published Size Chart.

For prepaid orders, refunds are issued to the original payment method. For Cash on Delivery orders, refunds are made via bank transfer or UPI to the details you provide. Store Credit may also be available as an option, and where selected, may include additional benefits or a waiver of return shipping charges. Choosing Store Credit is entirely optional where available.

In most cases, once a refund has been approved following quality inspection, Amigos Apparels endeavours to initiate the refund within 24 hours. Full processing may take up to 5–7 business days, and can occasionally take longer due to bank delays, payment gateway timelines, festivals or other operational factors. We'll keep you informed where appropriate. The time taken for the refunded amount to appear in your account depends on your bank, payment gateway or UPI provider and is outside the direct control of Amigos Apparels.

Where an item is missing accessories or original tags, or where a return shipping deduction applies, the refunded amount may be adjusted accordingly. Where applicable, the reason for any deduction will be communicated before the refund is processed.

You're welcome to contact our support team at any time for a status update. We'll share tracking details where applicable, and timing can vary depending on which stage — pickup, inspection or processing — your return is currently at.

If your order was cancelled rather than returned after delivery, our Cancellation Policy applies — this covers orders cancelled before dispatch as well as those cancelled after dispatch.

We may update this policy from time to time. The latest version published here will apply, so we'd encourage a quick review before placing your next order.

By using our website or placing an order, you accept this Returns & Refund Policy. It should be read together with our Shipping Policy, Cancellation Policy, Privacy Policy and Terms & Conditions. Where any clause conflicts with applicable law, the applicable law will prevail. Nothing in this policy limits or excludes any statutory rights available to consumers under applicable law.