Frequently Asked Questions

At Amigos Apparels, we believe great clothing is about more than just appearance — it's about confidence, comfort, quality, and trust.

Every product is carefully selected with attention to fabric, craftsmanship, fit, and everyday wearability. Our Smart Elegance™ collection is designed for customers who appreciate timeless styling that works equally well for work, celebrations, and casual occasions.

When you shop with us, you can expect:

• Carefully selected premium-quality fabrics
• Stylish designs suitable for multiple occasions
• Strict quality checks before dispatch
• Transparent pricing with no hidden surprises
• Clear, easy-to-understand policies
• Friendly customer support whenever you need it
• Fast order processing and prompt dispatch wherever reasonably possible

Most importantly, we aim to build long-term relationships with our customers by delivering products and service you can trust.

We currently deliver across most serviceable locations within India through our trusted courier partners.

Delivery timelines may vary depending on your location, courier operations, weather conditions, public holidays, or other circumstances beyond our reasonable control.

For complete delivery information, please refer to our Shipping & Delivery Policy.

Our shirts are selected with a focus on quality, comfort, and versatility — a great shirt should look good and feel comfortable all day.

Our collection is designed to offer:

• Premium-quality fabrics
• Smart Elegance™ styling
• Carefully selected colours
• Comfortable everyday wear
• Options suitable for office, business, celebrations, and casual occasions
• Consistent quality standards

We continuously work to improve our products based on customer feedback and evolving fashion preferences.

Our website showcases the products currently available for purchase through Amigos Apparels.

Product availability may change due to inventory updates, quality inspections, customer demand, new product launches, or seasonal collections.

If a product becomes unavailable after an order has been placed, we'll notify you promptly and process any eligible refund in accordance with our Cancellation Policy.

We're always happy to help. You can reach our customer support team through our official WhatsApp, Email, or Telephone channels.

Our support hours are displayed throughout our Help & Policies Centre.

Whether you have a question before placing an order or need assistance after your purchase, we'll do our best to assist you as quickly as reasonably possible.

The fabric used for each product is clearly mentioned on its respective product page.

Our collections are selected with an emphasis on comfort, durability, appearance, and everyday wearability. Where applicable, product pages include information about fabric composition, fit, care instructions, product features, and styling recommendations.

We encourage customers to review the product description before placing an order.

Choosing the correct size is one of the most important steps when shopping online.

We recommend referring to the size guide available on each product page before placing your order. If you're between two sizes or unsure which would suit you best, our support team is happy to provide general guidance based on the information you share.

As sizing preferences vary from person to person, we encourage comparing the size guide with a well-fitting garment you already own, wherever possible.

We make every reasonable effort to display product colours as accurately as possible. However, slight differences may occur due to:

• Mobile or computer screen settings
• Display brightness & calibration
• Photography and lighting conditions

Minor colour variations are common in online shopping and shouldn't be considered product defects.

To help maintain the appearance and lifespan of your garment, we recommend following the care instructions on the product label.

General care recommendations include:

• Wash according to the care label
• Avoid harsh chemicals unless recommended
• Dry garments appropriately
• Iron using suitable temperature settings where applicable

Following the recommended care instructions helps preserve colour, fabric quality, and overall appearance.

Yes. Every order is reviewed before dispatch to help ensure the correct product is packed and meets our quality standards.

Our quality checks typically cover product selection, size, colour, visible condition, and packaging.

Although we make every reasonable effort to prevent errors, if you receive a damaged or incorrect product, please contact our support team as soon as possible in accordance with our Returns & Refunds Policy.

We offer a range of secure payment options to make shopping convenient, including:

• UPI, Credit Cards & Debit Cards
• Net Banking & Digital Wallets
• Cash on Delivery (where available)
• Other methods introduced in the future

All online payments are processed through trusted payment partners using secure payment systems.

Yes, Cash on Delivery may be available for eligible orders and serviceable locations.

To help reduce fraudulent or unconfirmed orders, COD availability may depend on your delivery location, order value, previous order history, or our internal verification process — some orders may require additional confirmation.

If COD isn't available for your order, you'll still be able to choose from our secure online payment options.

If your order hasn't yet been dispatched, we may be able to help with changes such as correcting your delivery address, updating contact information, or changing size/colour subject to availability.

Once dispatched, modifications are generally no longer possible.

If you need a change, please contact our support team as soon as possible — we'll always do our best to help wherever reasonably possible.

Yes, orders may generally be cancelled before they've been dispatched. Once shipped, cancellation is no longer possible, and the order will instead be governed by our Returns & Refunds Policy.

To request a cancellation, simply contact our support team through WhatsApp or Email as soon as possible.

For complete information, please refer to our Cancellation Policy.

Although we aim to fulfil every genuine order, there may occasionally be situations where an order needs to be cancelled before dispatch — due to product unavailability, payment verification issues, pricing or technical errors, incorrect delivery information, suspected fraud, or other operational circumstances.

If your order is cancelled after payment has been received, any eligible refund is processed in accordance with our Cancellation Policy.

We aim to dispatch most eligible orders promptly. After dispatch, estimated delivery timelines are generally:

• Metro and most serviceable locations: 2–5 business days
• Remote or less accessible locations: 4–8 business days

These are estimates — factors like weather, public holidays, or courier operations may occasionally affect delivery schedules. For complete details, please refer to our Shipping & Delivery Policy.

Once your order has been dispatched, we'll share tracking details using the contact information associated with your order, where applicable.

You can use these details to monitor your shipment directly through the courier partner's tracking system. If you have any difficulty tracking your order, our support team is happy to help.

If you realise you've entered an incorrect delivery address, please contact us as soon as possible.

If your order hasn't yet been dispatched, we'll make every reasonable effort to update the address before shipment. Once handed over to the courier, address changes may no longer be possible.

Providing accurate delivery information at checkout helps avoid delays and delivery issues.

While we always aim to deliver within the estimated timeline, occasional delays may occur due to severe weather, public holidays, courier network delays, regional disruptions, or other operational circumstances beyond our reasonable control.

If your order is taking longer than expected, please contact our support team — we'll do our best to help you understand the current status and assist wherever possible.

If you're unavailable when the courier attempts delivery, they may make additional attempts depending on their operating procedures. If delivery can't be completed after the available attempts, the shipment may be returned to us.

If this happens, please contact our support team so we can discuss the available options for your order.

Providing a complete address and ensuring someone is available to receive the parcel helps avoid unnecessary delays.

If your order is eligible for a return under our Returns & Refunds Policy, simply contact our support team within the applicable return period.

To help us process your request quickly, please keep ready:

• Your Order Number
• Your registered mobile number or email address
• A brief description of the issue
• Clear photographs, where applicable
• An uninterrupted unboxing video for damaged, missing, or incorrect items, where required

Our team will review your request and guide you through the next steps. For complete eligibility criteria, please refer to our Returns & Refunds Policy.

Once your returned product has been received (where applicable), inspected, and approved, we'll initiate your eligible refund as soon as reasonably possible.

The time taken for the refunded amount to appear in your account depends on your original payment method and your bank or payment provider. If you've chosen Store Credit (where available), it will be issued according to the applicable programme terms.

For complete information, please refer to our Returns & Refunds Policy.

Where exchanges are available, they're processed according to our Returns & Refunds Policy and subject to product availability — typically for size, colour, or replacing a damaged or incorrect product.

If an exchange isn't possible, we'll discuss the most suitable available option with you, such as a replacement, refund, or Store Credit where applicable. Our aim is always to reach a fair and practical solution.

We're sorry if your order isn't exactly as expected. If you receive a damaged, defective, missing, or incorrect product, please contact us as soon as reasonably possible.

To help us investigate quickly, we may ask for:

• Your Order Number
• Clear photographs of the product and packaging
• An uninterrupted unboxing video from opening the sealed package until the issue is clearly visible

This helps us verify shipping-related issues and process genuine claims more efficiently. Please avoid using or washing the product until your request has been reviewed.

No — where guest checkout is available, you can place an order without creating a customer account.

As Amigos Apparels grows, customer accounts may offer additional benefits such as order history, faster checkout, saved addresses, wishlist, Store Credit, loyalty programme participation, referral rewards, and a more personalised shopping experience.

We'll always aim to make shopping convenient, whether you shop as a guest or through an account.

Store Credit is a future feature that may allow eligible customers to receive credit usable towards purchases on our website.

It may be issued for reasons such as eligible refunds, promotional campaigns, customer appreciation programmes, loyalty rewards, referral benefits, or other approved situations.

Where introduced, specific terms regarding validity, redemption, expiry, and eligibility will be published separately.

We're planning to introduce a Loyalty Programme to reward customers for shopping with Amigos Apparels. While it isn't currently available, future benefits may be based on eligible purchases and customer engagement.

When launched, we'll publish complete details covering eligibility, reward structure, redemption rules, expiry periods, and programme terms.

Our goal is to recognise and reward customers who continue to support our brand.

We're also exploring a referral programme that will let customers recommend Amigos Apparels to friends and family.

Where introduced, eligible participants may receive rewards when referral programme conditions are successfully met.

Programme details, including eligibility requirements, reward structures, verification procedures, and applicable terms, will be announced if and when the programme becomes available.

Yes. We work with trusted payment service providers that use recognised security practices to process online transactions.

For your protection:

• Payments are processed through secure payment gateways
• We do not intentionally store complete debit or credit card details on our systems
• Additional verification may occasionally be required to help prevent fraudulent transactions

We also encourage customers to shop using secure internet connections and keep their personal devices protected.

No. Amigos Apparels does not sell your personal information to third parties.

Your information is used only for legitimate purposes such as processing orders, delivering products, providing customer support, improving our website and services, and meeting legal and operational obligations.

Where information needs to be shared with trusted service providers — such as payment processors or courier partners — it's shared only to the extent reasonably necessary for them to perform their services on our behalf.

For complete details, please refer to our Privacy Policy.