Cancellation Policy

This Cancellation Policy explains when an order can be cancelled, how to submit a cancellation request, available refund options, and how cancellation requests are processed. It should be read together with our Shipping Policy and Returns & Refunds Policy.

Orders may be cancelled any time before they are dispatched from our warehouse.

Once an order has been handed over to our courier partner, it can no longer be cancelled. If you no longer wish to keep the product after delivery, please refer to our Returns & Refunds Policy to check whether your order qualifies for a return.

To request a cancellation, please contact us through WhatsApp or Email as soon as possible. Our support team will verify whether your order is still eligible for cancellation and guide you through the next steps.

The sooner you contact us, the greater the chance that your order can be cancelled before dispatch.

To help us process your request quickly, please include:

• Your Order Number
• Registered email address or mobile number
• Reason for cancellation (optional)

If your order hasn't yet been dispatched, please contact us via WhatsApp or Email as soon as possible.

Depending on the stage of processing, we may be able to assist with changes such as your delivery address, contact details, size or colour.

In some cases, modifications may not be possible, and we may instead recommend cancelling the order (if it hasn't been dispatched) and placing a new order with the correct details. Our team will always guide you towards the most suitable solution based on your request.

If your order contains multiple items and hasn't yet been dispatched, you may request cancellation of one or more individual items.

If order processing has already begun, partial cancellation may not be possible. Our support team will review your request and advise the most suitable solution based on your order status.

Once an order has been handed over to our courier partner, it can't be cancelled.

If you no longer wish to keep the product after delivery, you may request a return if it meets the eligibility requirements outlined in our Returns & Refunds Policy.

For eligible cancellations approved before dispatch, you may choose one of the following options:

• Full refund to your original payment method
• Store Credit of the same value for use on a future purchase, where applicable

Our support team will confirm the available options during the cancellation process.

Once your cancellation request is approved, we aim to initiate eligible refunds within 24 hours.

During peak sale periods, national holidays, festivals, pandemics, unforeseen operational disruptions, or circumstances beyond our reasonable control, refund initiation may take up to 5 business days.

After the refund has been initiated, the time taken for the amount to reflect in your account depends on your bank or payment provider.

If a dispatched order is refused without a valid reason, it may be treated as a return.

Where permitted, any applicable return shipping charges, handling fees, or other deductions may be applied before the remaining eligible refund is processed.

If an order placed using a promotional offer, bundle deal, coupon code or free gift campaign is cancelled, any associated promotional benefits may become invalid.

Refunds or Store Credit will be calculated based on the final eligible order value after applying the applicable promotional terms.

In certain situations, Amigos Apparels may need to cancel an order before dispatch.

This may happen due to:

• Product unavailability
• Payment verification issues
• Suspected fraudulent activity
• Pricing or technical errors
• Delivery restrictions
• Other unforeseen operational circumstances

If we cancel your order, we'll notify you promptly and process a full refund for any payment successfully received.

Once you submit a cancellation request, here's what you can expect:

• We receive and review your request
• We verify whether the order is still eligible for cancellation
• We confirm the available refund or Store Credit options, where applicable
• Your cancellation request is processed
• We send you a confirmation once the process has been completed

Although we strive to process cancellation requests promptly, certain situations may affect our usual timelines.

These may include national holidays, festivals, severe weather conditions, pandemics, courier disruptions, technical issues, government restrictions, or other events beyond our reasonable control.

Whenever possible, we'll keep you informed if your request is affected.

If you have any questions regarding your cancellation request, modifying an order, refund options, or Store Credit, our support team is here to help.

Please contact us through WhatsApp or Email during our support hours, and we'll be happy to assist you.

Our team will always do its best to provide the most suitable solution based on your order status.

This Cancellation Policy should be read together with our:

• Shipping & Delivery Policy
• Returns & Refunds Policy
• Privacy Policy
• Terms & Conditions

These documents together explain how we process, deliver, return, refund and manage your orders.

We may update this Cancellation Policy from time to time to reflect changes in our business operations, legal requirements or customer service practices.

The latest version published on our website will always apply.

By placing an order with Amigos Apparels, you acknowledge that you have read and understood this Cancellation Policy.

This policy should be read together with our Shipping Policy, Returns & Refunds Policy, Privacy Policy and Terms & Conditions.

If any part of this policy conflicts with applicable law, the applicable law will prevail, while the remaining provisions will continue to apply.