Shipping policy

Last Updated: 13 October 2026

The designed version of this policy is available at amigosapparels.in/pages/shipping-delivery.

Fast. Reliable. Delivered with care.

Fast, secure and fully tracked — from our workshop to your doorstep. Every order is packed with the same care that goes into every Amigos Apparels garment.

  • Free Shipping
  • 24-Hour Dispatch
  • WhatsApp Tracking

Every order is packed with the same care that goes into every Amigos garment.

AT A GLANCE: Everything you need to know

  1. Coverage — We currently deliver across India only, not internationally yet.
  2. Shipping fee — Free on all eligible orders — no hidden delivery charges, ever.
  3. Dispatch — Orders are typically dispatched within 24 hours of order confirmation.
  4. Delivery time — Typically 2–5 business days in cities, and 4–8 in more remote areas.
  5. Tracking — Tracking details are shared on WhatsApp the moment your order ships.
  6. Cash on Delivery — Available on eligible orders, subject to serviceable PIN codes.

Our Shipping Promise

Every Amigos Apparels order begins a journey long before it reaches your wardrobe. Our shipping process is designed to make sure it's packed with care, dispatched promptly, and delivered as smoothly as possible — with full visibility every step of the way.

COMPLETE DETAILS: Every detail, covered

21 topics covering how we deliver, track, and support your orders.

Where we deliver

We currently deliver across India. International shipping isn't available yet — any future expansion will be announced on our website or shown at checkout.

Shipping costs

Standard shipping is free across India. If a special handling fee ever applies, it will always be shown clearly at checkout before you place your order.

Dispatch timing

Orders are usually dispatched within 24 hours of confirmation. Dispatch can occasionally take longer due to order volume, weekends, holidays, stock availability or courier pickup schedules.

A dispatch estimate isn't a guaranteed delivery date, and orders ship only after payment, COD eligibility and any required verification are complete.

How long delivery takes

Once dispatched, delivery typically takes:

  • Metro & other cities: 2–5 business days
  • Remote or rural areas: 4–8 business days

These are estimates — actual timing can vary with PIN code, courier network, weather, festivals and local conditions beyond our control.

Our courier partners

Orders are primarily shipped via Delhivery, or another courier we select based on your destination, serviceability and shipment needs.

Tracking your order

Tracking details are shared on WhatsApp once your order ships. Updates come from our courier partner and may occasionally take a little time to refresh.

Please make sure your number can receive WhatsApp messages and courier calls.

Cash on Delivery

COD may be available for eligible orders and serviceable PIN codes. Availability, order limits, verification and any fees are determined at checkout — checkout information always takes precedence over this general policy.

Order verification

To help prevent fraud and delivery issues, we may verify certain orders by phone, WhatsApp, SMS or email before dispatch. If we can't reach you within a reasonable time, the order may be delayed, cancelled or refunded.

Delivery attempts

Our courier will usually make two to three delivery attempts. Please stay reachable and cooperative — if delivery remains unsuccessful, the shipment is returned to us.

Courier-related non-delivery

If our courier partner fails to deliver your order, we take responsibility. This includes an order that's marked as delivered but never reached you, an order returned to us without a genuine delivery attempt or any contact, and an order lost in transit.

  • Please let us know within 48 hours of a "delivered" update for an order you didn't receive, wherever reasonably possible.
  • We'll investigate with our courier partner and aim to resolve your case within 7 business days, and we'll keep you updated if it takes longer.
  • Once courier-related non-delivery is confirmed, you can choose a full refund of the amount you paid or a free re-dispatch.
  • For Cash on Delivery orders, nothing is payable for an order that was never delivered, and we'll re-dispatch it free of charge if you'd still like it.

This doesn't cover deliveries that fail because of an incorrect or incomplete address, or because the recipient was unavailable or unreachable — these are handled under Undeliverable orders and Refused deliveries.

Getting your details right

Please provide a complete, accurate name, address, landmark, PIN code and phone number. We aren't responsible for delays or failed deliveries caused by incorrect or incomplete information.

Changing your address

An address change can only be considered before dispatch, subject to verification and feasibility. Once an order has shipped, we're unable to redirect it.

Cancelling after dispatch

Orders can't be cancelled once dispatched. Exceptional requests may be considered under our Cancellation, Returns or Refund Policy, at our discretion.

Damaged or incorrect items

If a parcel looks damaged, opened or tampered with, please refuse it and let us know right away.

For damaged, incorrect, missing or incomplete items, contact us within 48 hours of delivery with one continuous, unedited unboxing video that:

  • shows all sides of the unopened parcel
  • shows the shipping label clearly
  • captures the entire opening process without cuts or edits
  • shows all contents found inside

Claims without this video may not be eligible for review, and all claims remain subject to our Returns & Refund Policy.

Unexpected delays

Delivery can occasionally be delayed by weather, festivals, strikes, transport disruption or other events outside our control. We're not liable for such delays, but we'll do what we can to help and coordinate with our courier.

Refused deliveries

If a delivery is refused without valid reason, or is repeatedly unsuccessful because the recipient couldn't be reached, the order may be returned to us. Any applicable refund is processed after the return is received and verified — shipping and handling charges may be deducted. Failures caused by our courier partner are covered under Courier-related non-delivery instead.

Undeliverable orders

An order may be treated as undeliverable due to an incorrect address, unavailable recipient, refused delivery or similar reasons outside our control. Once returned, we may re-dispatch, cancel or refund the order at our discretion — additional shipping charges may apply to re-dispatch. This applies where delivery fails for customer-side reasons. If the failure is caused by our courier partner, Courier-related non-delivery applies instead.

Split shipments

Occasionally an order ships in more than one parcel due to stock or courier logistics. You won't be charged extra shipping just because an order was split.

Events beyond our control

We aren't liable for delays caused by events beyond our reasonable control — natural disasters, pandemics, war, government restrictions, strikes, power or internet outages, or wider courier network disruptions. This doesn't affect our responsibility for courier-related non-delivery of your order.

Changes to this policy

We may update this policy at any time without prior notice. Changes take effect once published here, so we'd encourage a quick check before placing an order.

Acceptance & interpretation

By placing an order, you accept this Shipping & Delivery Policy along with our Terms, Cancellation, Returns, Refund and Privacy policies.

Any delivery-related review may use order records, courier tracking and communications as evidence. Where checkout information differs from this general policy, the checkout information for your specific order applies.

Need help? We're here for you.

Have a question about dispatch, tracking or delivery? Our support team is just a message away.

Support hours: Monday – Sunday, 10:00 AM – 7:00 PM (IST)

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